Python Job: Technical Support Engineer

Technical Support Engineer

With 30 years’ experience, Scala is well-known for its innovation and leveraging best-of-breed technologies to create solutions that are easy-to-use, yet infinitely customizable. Scala has its US-based global headquarter near Philadelphia. The EMEA headquarter is based in Sittard in the Netherlands – more offices are located in 28 other countries. Scala serves clients in over 100 countries. Visit www.scala.com to learn more.

Scala solutions allow you to create audience engagement experiences by connecting networks of digital displays, kiosks, websites, mobile and internet-connected devices.

Scala provides the platform for marketers, retailers, and innovators to easily create and centrally manage deployment of these digital experiences, while retaining the flexibility to rapidly adapt to local business conditions and audience preferences in real time.

Scala is a full solution provider for its customers and the offering includes Software (on premise, in a SaaS model and as fully managed service), Hardware, Tablets, Displays, Professional Services, Technical Support and Installation Services.

Technical Support Engineer

Scala EMEA is hiring multiple Technical Support Engineers for our Sittard team to provide technical support for Digital Communication Solutions based on Scala technologies.

As primary accountabilities, you will:

• Assess, diagnose technical inquiries and/or client project problems (mostly Scala software, hardware and/or configuration related).
• Utilize in-house and 3rdparty software toolsets to troubleshoot client reported problems and work closely with the clients to resolve the issues and meet the clients’ needs.
• Aid with requested software configuration adjustments, provision any new hardware installations, and other tasks as necessary.
• Document client reported problems, including steps taken to reach a resolution, and other relevant information in the company’s central ticketing system.
• Ensure each ticket is properly resolved or has been escalated (when necessary).

As part of the Sittard Support team, you will document all activities in the customer tracking database including nature and resolution recommended. You will multi-task, prioritize, and organize all calls and e-mails sent to you or assigned to you.

An extensive introduction program and assessments are part of the job to compose a personal development plan.

Qualifications & Skills:

• A Dutch MBO4+ degree in Information and Communications Technology (ICT/IT) or equivalent education is needed for this position – or an equivalent education level (also in countries outside of The Netherlands)
• A minimum of 2 years of work experience in a Technical Support role, preferable in a Software Solutions environment
• You have experience in working with Windows operating systems
• Knowledge of and proven work experience in the field of IP-networks and server management
• You write and speak the English language fluently - an additional language is preferable (Dutch language skills are NOT a must)
• Experience with Python is not a must, but would be advantageous

Talents:

• Of course, it all starts with your exceptional customer service skills – of which you can give us examples in your interview
• Strong analytical and problem-solving skills are crucial for this position. You love “the puzzle” and approach it with the mindset of a detective. Analyze, assess, test, exclude , repeat… until you solve the puzzle.
• You are very eager to learn. As Scala has its own digital communication software and unique solutions, existing skillsets that you have are great, yet are unlikely to 100% apply or suffice in your daily tasks. New skillsets will need to be picked up. Your Scala team mates will provide training, guidance and help, but in addition a pro-active curious desire to expand your knowledge and learn will make you excel in your job.
• You can work well within a team as well as work on your own initiative
• Being able to clearly explain a technical problem to a customer/colleague comes naturally to you and you can communicate very well in a professional manner both verbal and written.
• You have outstanding listening, questioning, and triaging skills
• Flexibility is highly appreciated and you have an excellent work ethic
• You have a hands-on and “let’s do this together” mentality

What Scala offers:

• A fun job in an inspiring and rapidly developing high-tech company, where an open, professional, and pleasant working culture is one of our most important assets.
• A good salary package and growth chances
• By providing flexibility and giving you and your team the “space” to self-arrange your work/team task distribution, we support you to be creative and to organize your job following the overall goals of Scala EMEA.
• We embrace initiatives, ownership, and a strong team spirit.
• We are committed to support your professional and personal development and allow you to cooperate with talented people.
• We encourage and support you with internal and external training possibilities
• We offer possibilities to grow further within the company
• We organize team outings/activities, small and large to enhance the connections with your peers

Other benefits:

• Welcome package
• 29 Days off in total
• 8% Holiday allowance
• Company phone
• Company laptop
• Travel expenses allowance
• Parking card
• Pension plan
• “Company fitness”
• Extensive training and development opportunities
• Cool and ergonomic working environment

Job Type:

• Full-time
• Location: Sittard

Job Types: Full-time, Contract

Language:

• English (Required)